Return and Refund Policy

Last updated: August 3, 2026

At FINIQUE, we want you to be satisfied with your purchase. If an item isn't quite right, you can return it according to the return and refund policy below.

Return Period

You have the right to return your order within 14 days of receipt without stating a reason.

After notifying us of your return, you have another 14 days to send the item back to us.

Conditions for Returns

To be eligible for a return, the item must be:

Unused and unworn.
Free from stains, makeup, perfume, deodorant, smoke, or wash odors.
Not washed.
Equipped with all original tags.
Returned in its original packaging.
Without damage incurred after receipt.

If an item does not meet the above conditions, FINIQUE reserves the right to refuse the return or charge a depreciation fee.

Non-returnable items

The following items cannot be returned:

Gift cards.
Personalized or custom-made products.
Items that cannot be returned for hygiene reasons once their seal has been broken.

Damaged or incorrect items

Have you received a damaged, defective, or incorrect item?

Please contact us within 48 hours of receipt via:

Email: contact@finique.shop

If possible, include clear photos of the issue so we can help you as quickly as possible.

Exchanges

Do you want a different size or color?

The quickest way is to return the item received and then place a new order once your return has been processed.

Refunds

After receiving and checking your return, we will inform you by email about the approval of the refund.

If approved, the purchase amount will be refunded within 14 days via the same payment method used for the order.

FINIQUE may withhold the refund until the return shipment has been received or until you have demonstrated that the item has been shipped.

Any original shipping costs will only be refunded if the entire order is returned and this is legally required.

Return costs

Unless otherwise stated, the costs for returning an order are for the customer's account.

We recommend using a shipping method with Track & Trace. FINIQUE is not responsible for lost return shipments.

Return Address

FINIQUE
Ringersstraat 21F
3125 BP Schiedam
Netherlands

Refunds for promotions

When an order has been placed with a discount campaign or promotion, the refundable amount will be calculated based on the actual amount paid.

If returning items means the conditions of a promotion (such as free shipping or a bundle discount) are no longer met, FINIQUE may deduct the relevant discount from the refund.