Shipping Policy

At FINIQUE, we do our utmost to deliver your order quickly, carefully, and safely. Below you will find all information about our shipments.

Order Processing

Orders are processed on business days. As soon as your order is confirmed, we will immediately start working to ship it as quickly as possible.

During busy periods, holidays, or special promotions, processing may take a little longer. Of course, we do our best to minimize any delays.

Delivery Time

The estimated delivery time will be displayed during checkout. While we strive for fast delivery, delivery times may vary due to external factors such as the carrier or unforeseen circumstances.

Shipping Costs

Shipping costs are automatically calculated during checkout and depend on the delivery address and the chosen shipping method.

Any free shipping promotions will be clearly stated on our website.

Track & Trace

As soon as your order has been shipped, you will receive a shipping confirmation by email with a Track & Trace code. This allows you to easily track your package until it has been delivered.

International Shipping

FINIQUE ships to multiple countries. Available destinations, shipping methods, and any shipping costs will be automatically displayed during checkout.

Please note that international shipments in some countries may be subject to import duties, taxes, or customs fees. These potential costs are the responsibility of the recipient, unless otherwise stated.

Delayed Delivery

Although we strive for timely delivery, we cannot guarantee exact delivery times. Delays due to the carrier, weather conditions, customs procedures, or other circumstances beyond our control are unfortunately possible.

Incorrect Delivery Address

Before completing your order, please carefully check that all address details are entered correctly. FINIQUE is not responsible for delays or additional costs arising from an incorrectly or incompletely provided delivery address.

Undeliverable Packages

If a package cannot be delivered after multiple delivery attempts or is not picked up on time at a pick-up point, the package may be returned to us. Any costs for a new shipment may be charged.

Damaged Shipment

Have you received a damaged package or has an item arrived damaged? Please contact our customer service as soon as possible and, if possible, include clear photos of the packaging and the product. We will work together to find a suitable solution.

Questions

Do you have questions about the shipment of your order? Please feel free to contact our customer service. We are happy to help you and strive to provide you with a suitable answer as soon as possible.